RETURNS & EXCHANGE POLICY

At Caumban Swimming Supplies and Services, we value your satisfaction and aim to provide the best experience when it comes to your swimming pool supplies. Please take a moment to familiarize yourself with our Returns and Policy:

1. Return Eligibility:

• Returns are accepted within 30 days of the purchase date.

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase is required for all returns.

2. How to Initiate a Return:

• Contact our customer service team at [Your Contact Information] to initiate the return process.

• Provide your order number, the reason for the return, and any relevant details.

3. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will be automatically applied to your original method of payment.

4. Exchanges:

• If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us immediately to arrange for an exchange.

5. Non-Returnable Items:

• Certain items are non-returnable, including opened chemicals, custom orders, and items without original packaging.

6. Store Pickup Returns:

• Items purchased online with the option for in-store pickup can be returned to the store. Please bring your order confirmation and the credit card used for the purchase.

7. Warranty Information:

• Some products may come with a manufacturer's warranty. Please refer to the product documentation for warranty details.

8. Contact Us:

• If you have any questions or concerns about our Returns and Policy, please reach out to our customer service team at [Your Contact Information].

Thank you for choosing Caumban Swimming Pool Services and Supplies for your swimming pool supplies. We appreciate your trust and are committed to ensuring your satisfaction with every purchase.